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Brochure - Gekko Advantage

Delivering successful installations through specialty service packages

Technical Consulting & Support

Gekko’s specialist technical consulting and support services are supported by their globally renowned expertise and knowledge in energy efficient gravity techniques.

Technical consulting offers all mining operations a deeper understanding of how gravity-based processes can be introduced or optimised for better mineral recoveries.

Technical support provides product know-how, operational and safety advice, professional maintenance support, and client-only access to Gekko’s online service centre.

Contact Gekko today for technical support or to arrange a technical consultation.

For detailed consultations or comprehensive technical support, Gekko’s Service Packages are recommended. 

Delivering successful installations through speciality technical service packages.

Benefits

To find the best solution to a problem, draw on Gekko’s network of skilled staff and quality services that offer a broad and deep range of expertise.

Gekko technical consultants conduct accurate auditing of energy consumption and mining operations to clarify decision-making.

Save time and money by engaging Gekko to quickly identify why something isn’t working properly and how it can best be resolved.

Gekko technical specialists provide professional care and take extra steps to ensure that Gekko equipment is used properly and is running optimally.

Engage Gekko to review environmental impacts and provide better alternatives, e.g. environmentally friendly detoxification of cyanide.

Process survey testwork, analysed and monitored by Gekko technical consulting services, will ensure operations continue to be efficient and productive.

As the world’s leading authority in energy efficient gravity-based mining flowsheets, Gekko’s technical consulting service is in high demand.

Gekko’s technical consulting team review all factors that contribute to a mine’s efficiency or operational challenge. This includes gathering information about the ore, the site features, the constraints and the specific problem occurring. Gekko will then provide practical, cost-effective, energy efficient solutions that can be applied to improve mineral recoveries.

Not restricted to Gekko-specific equipment or processes, Gekko apply their combined knowledge and technical skills to provide in-depth due diligence reports, as well as written reviews of specific survey testwork, flowsheet designs and plant operations. 

Contact Gekko today for more information about technical consulting. Find out more about Gekko’s technical service packages here.

Rapid problem-solving

Save time and money by engaging Gekko consultants to quickly identify why something isn’t working properly and how it can be resolved.

Accurate audits

Gekko technical consultants gather important knowledge about energy consumption and mining operations to clarify decision-making.

Monitoring operations

Process survey testwork, analysed by Gekko technical consulting services, will ensure operations are maintained as efficient.

Expert resources

To find the best solution to a problem, draw on Gekko’s network of staff and services that offer a broad and deep range of skills and knowledge.

Environmental savings

Engage Gekko to review environmental impacts and provide better alternatives, e.g. environmentally friendly detoxification of cyanide.

Size doesn’t matter

The core concepts of efficient mining using gravity-based techniques apply to all plant sizes and throughputs, therefore Gekko consultations apply to all mine operations.

Gekko’s technical service provides purchasers of Gekko equipment with useful problem-solving information, operational advice, safety recommendations and maintenance support. 

Over 30 metallurgical specialists provide phone, email and online support for all Gekko equipment. Gekko’s interactive Client Centre provides useful help resources, common challenge solutions, handy online submission of support requests, and even ‘live-chat’ support depending on the service agreement.

Technical support staff will reduce downtime and increase efficiencies by recommending and correctly fitting new replacement spare parts. In some cases, training operations staff to use and maintain Gekko equipment correctly is also required.

For prompt after-sales technical support, simply visit the Client Centre or contact Gekko. Discover more about Gekko’s technical service packages here.

Low downtime

Technical support will keep Gekko equipment in great working order and operating optimally. 

Technical knowledge

Gekko staff have the expertise, hands-on experience and theoretical knowledge that contribute to delivering outstanding technical support.

Professional care

Gekko technical support specialists take extra steps to ensure that Gekko equipment is used properly and is running optimally. 

Future benefits

As Gekko develop better equipment designs, technical staff will keep clients informed of new innovations that may benefit their mining operations.

Reliable recommendations

Technical support will provide trouble-shooting advice and recommend the most appropriate spare parts when required.

Cost-effective equipment

For optimal running of equipment and peak recovery performance, purchasing equipment from Gekko is a smart return-on-investment.

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