Customer Support

Preventative maintenance is one of the most effective ways to keep operating costs under control and the availability of your equipment high. As products become more sophisticated and qualified personnel scarce, who better to service your needs than the product supplier?

Gekko Systems provides a service in a more timely, efficient and cost-effective manner using genuine spare parts and specialist personnel. Added benefits include product optimisation and training.

Gekko's On-Site Services

The Gekko team has expertise covering a wide range of areas. It also has a huge bank of knowledge based on data and experience gathered from many sites that can be used to optimise your equipment. The team can problem-solve any issues you may have efficiently and effectively.

Optimisation

Gekko's technical staff will visit your site to assess your operation and tailor a plan to optimise the performance of your equipment.
> Gravity Audits
> Process Optimisation
> Control Systems Update
>TestWork

Additional Training On-Site

Hands-on, theory-based or a combination, Gekko's on-site training programs are targeted at your operators to give them the knowledge and skills that will enable them to have ongoing control over optimising the performance of your equipment.
> Operational
> Maintenance
> Metallurgical

Benefits
> Increase performance
    • Increase availability (eg by eliminating potential down time)
    • Decrease daily operating costs (eg by decreasing reagent consumption)
> Increase capacity (eg by reviewing feed preparation systems)
> Increase recovery (eg by adjusting operating parameters)

Keeping Spare Parts On-Site
Why?

The answer is simple, AVAILABILITY. It is essential to consider which spare parts should be on-hand when operational and critical maintenance is required. If you rely on ordering parts after something wears out or breaks down your operation will face down time while you order and wait for parts (sometimes with a lengthy lead time.)

What?

This answer is not simple because each site will have different needs. Sandi Murphy can help you determine a list of spares appropriate for your situation. There are two areas that should be taken into account when considering which spares you should keep on hand at your site:

Operational - the result of normal wear and tear
>Mechanical components such as valves and pumps

Critical - the result of a malfunction or breakdown
> Electrical components such as a proximity switch or level sensor

To download the Gekko Advantage⁺ Brochure click here  

To give you peace of mind and improve your operations performance click here and have one of our Customer Support Team contact you about our range of of our programs, including maintenance, training, spare parts and optimisation.

 

For computer, PLC or any other remote access support please contact your local Gekko support team member. 
It may be required to run the Gekko Quick Support Program. This can be done by clicking the below picture